About AKRIN
We're an infrastructure engineering firm based in Tokyo. Our team has spent 15+ years building and operating enterprise IT environments across Japan — for companies that can't afford downtime and don't tolerate excuses.
We started AKRIN because the market here is broken: global MSPs charge enterprise rates but route everything through offshore help desks. Local vendors know the market but can't handle complex, multi-site infrastructure. We do both.
Engineer-Led IT Operations for Japan
You talk to engineers, not account managers
The person who picks up your call is the person who fixes the problem. No ticket queues, no relay chains. Senior engineers own your account end-to-end.
We catch problems before you notice them
24/7 monitoring with automated remediation means most incidents are resolved before they reach your inbox. When they do, we respond within 2 hours — not 2 business days.
Your infrastructure won’t outgrow us
We architect for where you’re going, not just where you are. Whether you’re a 30-person Tokyo office or a 2,000-seat APAC operation, the systems we build scale without rip-and-replace.
Automation over headcount
We script what others do manually. Infrastructure-as-code, automated provisioning, standardized remediation — faster resolution, fewer human errors, lower cost for you.
Trusted technology partners and platforms
AKRIN teams design, operate, and secure mission-critical environments across modern cloud and collaboration ecosystems.
Why Clients Choose Us
Most IT providers in Japan sell you a contract and hand you off to a help desk. We don't work that way. Every AKRIN engagement is led by senior engineers with direct experience in Microsoft 365, Azure, AWS, Cisco networking, endpoint security, and physical office deployments across Japan.
We handle vendor negotiations in Japanese, navigate local compliance requirements like APPI and Kobutsusho licensing, and deliver to the same SLA frameworks our clients use in their London, New York, or Singapore offices. You get one team that understands both sides.
What we hold ourselves to
These aren't aspirations. They're the numbers our clients measure us against every month.
99.9%
Uptime
Measured, not promised. Across all managed client environments.
< 2h
Response time
For critical issues during business hours. Documented in every contract.
40%
Faster MTTR
Compared to industry average, driven by automation-first remediation.
What We Do
Infrastructure, networking, and security services built for companies operating in Japan and APAC.
- Managed IT & Cloud
- Full-stack management of Microsoft 365, Azure, and AWS. Migrations, daily operations, user support, and security hardening — your team focuses on business, we handle the infrastructure.
- Core capability
- Japan and APAC coverage
- Wi-Fi Surveys & Wireless Design
- Ekahau predictive site surveys, heat mapping, spectrum analysis, and wireless network design. We make sure your Wi-Fi works before a single access point goes on the wall.
- Core capability
- Ekahau certified engineers
- Network Engineering
- Wired and wireless infrastructure — structured cabling, switches, firewalls, and multi-site WAN deployments. From a single Tokyo floor to a nationwide branch rollout.
- Core capability
- Office, data center, and branch networks
- Office Moves & IT Relocation
- End-to-end IT planning for office relocations. Network design, cabling, hardware setup, cloud readiness, and day-one connectivity — so your team walks in and everything works.
- Core capability
- Zero-downtime transitions
- Project Management & Delivery
- PMP-certified project leads managing complex IT rollouts end-to-end. Cloud migrations, security overhauls, infrastructure upgrades — on time, documented, no surprises.
- Core capability
- Structured execution with full documentation
- Cybersecurity & Compliance
- Penetration testing, vulnerability assessments, 24/7 monitoring, and compliance guidance for ISO 27001, APPI, SOC 2. Practical security, not checkbox exercises.
- Core capability
- Security operations and compliance readiness